What Are We Doing?

As part of our ongoing commitment to service excellence and infrastructure reliability, we are initiating a Technical Infrastructure Refreshment. This activity is aligned with ITIL best practices and aims to ensure that our systems remain secure, scalable, and aligned with current performance standards.

The refresh will involve upgrading and optimizing core infrastructure components, including compute, storage, and network resources. These changes are designed to enhance system resilience, improve operational efficiency, and support future business needs.

Objectives

• Ensure infrastructure compliance with current security and performance standards.
• Improve system availability and scalability.
• Minimize technical debt and reduce operational risks.

What You Need to Know

• No action is required from end users at this stage.
• Services will remain available during the refresh, with minimal impact expected.
• Any changes affecting access or functionality will be communicated proactively.

Expected Impact

During the scheduled execution window, users may experience occasional and minor service intermittencies. However, no full service outages are expected. All necessary precautions will be taken to minimize disruption and ensure continued service availability throughout the activity.