Scheduled Maintenance - Synthphony Conversational AI (Production Environment)

What Are We Doing?

As part of our continual service improvement and infrastructure lifecycle management processes, we will perform scheduled maintenance on the Synthphony Conversational AI Production Environment.

This activity includes infrastructure updates and platform optimizations intended to maintain service reliability, security compliance, and operational efficiency.

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Maintenance Window

November 12, 2026

02:00 UTC → 07:00 UTC

Reference Times:
- Central Standard Time (CST): Nov 11, 20:00 → 01:00
- Brazil (BRT): Nov 11, 23:00 → Nov 12, 04:00

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Expected Impact

Brief and intermittent service disruptions may occur during the maintenance window.

The service is expected to remain available throughout the activity, and no impact is anticipated outside the scheduled window.

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Customer Action Required

No action is required.

Recommendation: Avoid deployments, BOT promotions, configuration changes, or other non-essential administrative activities during the maintenance window.

Important: Following the maintenance activity, some users may be required to clear their browser cache if unexpected behavior is observed when accessing the Cockpit (frontend interface). This may be necessary to ensure that the latest application assets are loaded correctly.

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Change Management

This activity is being executed under a controlled change management process, including validation and rollback procedures designed to minimize operational risk and service disruption.