Incidents and maintenance reported on status page for Syntphony Conversational AI https://nttdata-eva.betteruptime.com/ en https://nttdata-eva.betteruptime.com/incident/966655 Fri, 17 Jul 2026 01:54:38 -0000 https://nttdata-eva.betteruptime.com/incident/966655#953d9b49e4be67e52848f9f3e7a99df999b567f5e68d8061af544160b18ba1e9 Incident americas-msg.syntphony.com recovered. https://nttdata-eva.betteruptime.com/incident/966655 Fri, 17 Jul 2026 01:53:05 -0000 https://nttdata-eva.betteruptime.com/incident/966655#df9594cbf523381751dbb25adf9cf02dfa7902884cc21bb6fc4089791e6e60c6 Incident americas-msg.syntphony.com went down. https://nttdata-eva.betteruptime.com/maintenance/909988 Mon, 01 Jun 2026 11:39:57 -0000 https://nttdata-eva.betteruptime.com/incident/909988#ca8a60ece9684aafcc8c0ea448866c3a58ba145663632370f4936579fc97057b Maintenance # What Are We Doing? As part of our ongoing commitment to service excellence and infrastructure reliability, we are initiating a **Major upgrade of Messaging services layer**. This activity is aligned with ITIL best practices and aims to ensure that our systems remain secure, scalable, and aligned with current performance standards. The upgrade will involve enhancing and optimizing components of the Messaging infrastructure. These changes are designed to improve system resilience, increase operational efficiency, and support future business needs. **This maintenance will not impact or cause any unavailability to SCAI Core services.** --- ## Schedule - **Start:** June 1st, 2026 – 12:00 UTC - **End:** June 1st, 2026 – 16:00 UTC - **Duration:** 4 hours --- ## Objectives - Ensure infrastructure compliance with current security and performance standards. - Improve system availability and scalability of Messaging services. - Minimize technical debt and reduce operational risks. - Deploy new features on the platform. --- ## What You Need to Know - No action is required from end users at this stage. - Services will remain available during the upgrade, with minimal impact expected. - **SCAI Core services will not be affected by this activity.** - Any changes affecting access or functionality will be communicated proactively. - It is recommended not to perform changes and promotions on BOTs during intervention windows. --- ## Expected Impact During the scheduled execution window, users may experience **occasional and minor service intermittencies** in Messaging services. However, **no full service outages are expected**, and **no impact is expected to SCAI Core services**. All necessary precautions will be taken to minimize disruption and ensure continued service availability throughout the activity. --- ## Time Zone Reference - São Paulo (BRT): 09:00 – 13:00 - Washington, DC (EDT): 08:00 – 12:00 https://nttdata-eva.betteruptime.com/maintenance/890223 Thu, 07 May 2026 13:00:38 -0000 https://nttdata-eva.betteruptime.com/incident/890223#6d441d079d80d063ef74f70f54eb96493f728c27a334775b56b86ca77ef6deb6 Maintenance # Hot Fix Notification **Date and Time:** - **Instance 1 (DEV/QA/UAT):** May 07, 2025, at 13:00 UTC - **Instance 2 (PROD):** May 06, 2025, at 13:30 UTC --- ## Overview We will apply a hot fix to selected services within the specified instances. This update addresses minor issues identified in the application and is designed to improve stability and performance: ### Fixes Included: - Added customParameters field to available fields for flexible use in TTS 11Labs configuration --- ## Impact - **Service downtime:** None expected - **Estimated duration:** 15 minutes - **Rollback plan:** - In case of any unexpected issues, we will revert to the previous version. - Rollback process estimated to take an additional 15 minutes. --- ## Contact Thank you for your understanding and cooperation. If you have any questions or concerns, please feel free to reach out. https://nttdata-eva.betteruptime.com/maintenance/890220 Thu, 07 May 2026 12:00:00 -0000 https://nttdata-eva.betteruptime.com/incident/890220#f28b744ff6fb298585c562928fccc55d0ebfdc40d4ccc4d0cc8517192f5573d2 Maintenance # Hot Fix Notification **Date and Time:** - **Instance 1 (DEV/QA/UAT):** May 07, 2025, at 12:00 UTC - **Instance 2 (PROD):** May 06, 2025, at 12:30 UTC --- ## Overview We will apply a hot fix to selected services within the specified instances. This update addresses minor issues identified in the application and is designed to improve stability and performance: ### Fixes Included: - Added customParameters field to available fields for flexible use in TTS 11Labs configuration --- ## Impact - **Service downtime:** None expected - **Estimated duration:** 15 minutes - **Rollback plan:** - In case of any unexpected issues, we will revert to the previous version. - Rollback process estimated to take an additional 15 minutes. --- ## Contact Thank you for your understanding and cooperation. If you have any questions or concerns, please feel free to reach out. https://nttdata-eva.betteruptime.com/maintenance/889438 Wed, 06 May 2026 16:39:49 -0000 https://nttdata-eva.betteruptime.com/incident/889438#141239dc578ead9e9dcc204de9c40d1020c517fdfa31d88bc93402b18b628ed5 Maintenance ## Overview We will apply a hot fix to selected services within the specified instances. This update addresses minor issues identified in the application and is designed to improve stability and performance: ### Fixes Included: - SSL Certificate update due near expiration date - Corrections to the **Agentic bot export/import process** - Correction to the **hidden context of code cells for agents** - Additional information for running **EVG with Knowledge AI collections** --- ## Impact - **Service downtime:** None expected - **Estimated duration:** 15 minutes - **Rollback plan:** - In case of any unexpected issues, we will revert to the previous version. - Rollback process estimated to take an additional 15 minutes. --- ## Contact Thank you for your understanding and cooperation. If you have any questions or concerns, please feel free to reach out. https://nttdata-eva.betteruptime.com/maintenance/774627 Wed, 26 Nov 2025 13:30:03 -0000 https://nttdata-eva.betteruptime.com/incident/774627#30f4670dcbbd52103dc52f74ad00caa7c6967dcbaac769ed66fc123282021b4b Maintenance # Hot Fix Notification **Date and Time:** - **Instance 2 (PRD):** November 27, 2025, at 19:00 UTC --- ## Overview We will apply a hot fix to selected services within the specified instances. This update addresses minor issues identified in the application and is designed to improve stability and performance: ### Fixes Included: - Corrections to the **Agentic bot export/import process** - Correction to the **hidden context of code cells for agents** - Additional information for running **EVG with Knowledge AI collections** --- ## Impact - **Service downtime:** None expected - **Estimated duration:** 15 minutes - **Rollback plan:** - In case of any unexpected issues, we will revert to the previous version. - Rollback process estimated to take an additional 15 minutes. --- ## Contact Thank you for your understanding and cooperation. If you have any questions or concerns, please feel free to reach out. https://nttdata-eva.betteruptime.com/maintenance/774625 Wed, 26 Nov 2025 13:28:14 -0000 https://nttdata-eva.betteruptime.com/incident/774625#1e648b7620760f80dae70ef331d202bc64e23e60eb219169e57b6af22977ad9e Maintenance # Hot Fix Notification **Date and Time:** - **Instance 1 (DEV/QA/UAT):** November 26, 2025, at 19:00 UTC --- ## Overview We will apply a hot fix to selected services within the specified instances. This update addresses minor issues identified in the application and is designed to improve stability and performance: ### Fixes Included: - Corrections to the **Agentic bot export/import process** - Correction to the **hidden context of code cells for agents** - Additional information for running **EVG with Knowledge AI collections** --- ## Impact - **Service downtime:** None expected - **Estimated duration:** 15 minutes - **Rollback plan:** - In case of any unexpected issues, we will revert to the previous version. - Rollback process estimated to take an additional 15 minutes. --- ## Contact Thank you for your understanding and cooperation. If you have any questions or concerns, please feel free to reach out. https://nttdata-eva.betteruptime.com/maintenance/773235 Mon, 24 Nov 2025 15:03:14 -0000 https://nttdata-eva.betteruptime.com/incident/773235#ebbfba156d509f2cf0f34b1e6ff4e9e69fd540d78d1a6e96a3792aac8c098127 Maintenance # Hot Fix Notification **Date and Time:** - **Instance 1 (DEV/QA/UAT):** November 25, 2025, at 20:00 UTC --- ## Overview We will apply a hot fix to selected services within the specified instances. This update addresses minor issues identified in the application and is designed to improve stability and performance: ### Fixes Included: - Corrections to the **Agentic bot export/import process** - Correction to the **hidden context of code cells for agents** - Additional information for running **EVG with Knowledge AI collections** --- ## Impact - **Service downtime:** None expected - **Estimated duration:** 15 minutes - **Rollback plan:** - In case of any unexpected issues, we will revert to the previous version. - Rollback process estimated to take an additional 15 minutes. --- ## Contact Thank you for your understanding and cooperation. If you have any questions or concerns, please feel free to reach out. https://nttdata-eva.betteruptime.com/maintenance/773233 Mon, 24 Nov 2025 15:01:19 -0000 https://nttdata-eva.betteruptime.com/incident/773233#adacfb4d4c266ff5004648b3bffc959d4b0ca10d1305fd5c504857fac30c8c33 Maintenance # Hot Fix Notification **Date and Time:** - **Instance 1 (DEV/QA/UAT):** November 25, 2025, at 20:00 UTC --- ## Overview We will apply a hot fix to selected services within the specified instances. This update addresses minor issues identified in the application and is designed to improve stability and performance: ### Fixes Included: - Corrections to the **Agentic bot export/import process** - Correction to the **hidden context of code cells for agents** - Additional information for running **EVG with Knowledge AI collections** --- ## Impact - **Service downtime:** None expected - **Estimated duration:** 15 minutes - **Rollback plan:** - In case of any unexpected issues, we will revert to the previous version. - Rollback process estimated to take an additional 15 minutes. --- ## Contact Thank you for your understanding and cooperation. If you have any questions or concerns, please feel free to reach out. https://nttdata-eva.betteruptime.com/maintenance/743441 Tue, 14 Oct 2025 13:59:18 -0000 https://nttdata-eva.betteruptime.com/incident/743441#9fa193b6acdc2e103a8937fb58483b7c2b4f0235424e05cee6430e688af2e18d Maintenance # What Are We Doing? As part of our ongoing commitment to service excellence and infrastructure reliability, we are initiating a **Technical Infrastructure Refreshment**. This activity is aligned with ITIL best practices and aims to ensure that our systems remain secure, scalable, and aligned with current performance standards. The refresh will involve upgrading and optimizing core infrastructure components, including compute, storage, and network resources. These changes are designed to enhance system resilience, improve operational efficiency, and support future business needs. --- ## Objectives - Ensure infrastructure compliance with current security and performance standards. - Improve system availability and scalability. - Minimize technical debt and reduce operational risks. - Deploy [new features](https://docs.eva.bot/user-guide/whats-new) on the platform. --- ## What You Need to Know - No action is required from end users at this stage. - Services will remain available during the refresh, with minimal impact expected. - Any changes affecting access or functionality will be communicated proactively. - It is recommended not to perform changes and promotions on BOTs during intervention windows --- ## Expected Impact During the scheduled execution window, users may experience **occasional and minor service intermittencies**. However, **no full service outages are expected**. All necessary precautions will be taken to minimize disruption and ensure continued service availability throughout the activity. https://nttdata-eva.betteruptime.com/maintenance/743440 Tue, 14 Oct 2025 13:57:39 -0000 https://nttdata-eva.betteruptime.com/incident/743440#a93489de4a378e1b6f7c3ba0561772b30a4bd3a12c1b24c794a425b8bf311fe3 Maintenance # What Are We Doing? As part of our ongoing commitment to service excellence and infrastructure reliability, we are initiating a **Technical Infrastructure Refreshment**. This activity is aligned with ITIL best practices and aims to ensure that our systems remain secure, scalable, and aligned with current performance standards. The refresh will involve upgrading and optimizing core infrastructure components, including compute, storage, and network resources. These changes are designed to enhance system resilience, improve operational efficiency, and support future business needs. --- ## Objectives - Ensure infrastructure compliance with current security and performance standards. - Improve system availability and scalability. - Minimize technical debt and reduce operational risks. - Deploy [new features](https://docs.eva.bot/user-guide/whats-new) on the platform. --- ## What You Need to Know - No action is required from end users at this stage. - Services will remain available during the refresh, with minimal impact expected. - Any changes affecting access or functionality will be communicated proactively. - It is recommended not to perform changes and promotions on BOTs during intervention windows --- ## Expected Impact During the scheduled execution window, users may experience **occasional and minor service intermittencies**. However, **no full service outages are expected**. All necessary precautions will be taken to minimize disruption and ensure continued service availability throughout the activity. https://nttdata-eva.betteruptime.com/maintenance/734988 Tue, 30 Sep 2025 13:04:16 -0000 https://nttdata-eva.betteruptime.com/incident/734988#ab1b42dc2b98cd7283aa93867dbe3ac69763e72163dcf31eeb4b3e7276895203 Maintenance # What Are We Doing? As part of our ongoing commitment to service excellence and infrastructure reliability, we are initiating a **Technical Infrastructure Refreshment**. This activity is aligned with ITIL best practices and aims to ensure that our systems remain secure, scalable, and aligned with current performance standards. The refresh will involve upgrading and optimizing core infrastructure components, including compute, storage, and network resources. These changes are designed to enhance system resilience, improve operational efficiency, and support future business needs. --- ## Objectives - Ensure infrastructure compliance with current security and performance standards. - Improve system availability and scalability. - Minimize technical debt and reduce operational risks. - Deploy [new features](https://docs.eva.bot/user-guide/whats-new) on the platform. --- ## What You Need to Know - No action is required from end users at this stage. - Services will remain available during the refresh, with minimal impact expected. - Any changes affecting access or functionality will be communicated proactively. --- ## Expected Impact During the scheduled execution window, users may experience **occasional and minor service intermittencies**. However, **no full service outages are expected**. All necessary precautions will be taken to minimize disruption and ensure continued service availability throughout the activity. https://nttdata-eva.betteruptime.com/maintenance/734986 Tue, 30 Sep 2025 13:00:19 -0000 https://nttdata-eva.betteruptime.com/incident/734986#307fc0005851460b5ea476bec394777a7997828fcc8d766f77afc9074e308327 Maintenance # What Are We Doing? As part of our ongoing commitment to service excellence and infrastructure reliability, we are initiating a **Technical Infrastructure Refreshment**. This activity is aligned with ITIL best practices and aims to ensure that our systems remain secure, scalable, and aligned with current performance standards. The refresh will involve upgrading and optimizing core infrastructure components, including compute, storage, and network resources. These changes are designed to enhance system resilience, improve operational efficiency, and support future business needs. --- ## Objectives - Ensure infrastructure compliance with current security and performance standards. - Improve system availability and scalability. - Minimize technical debt and reduce operational risks. - Deploy [new features](https://docs.eva.bot/user-guide/whats-new) on the platform. --- ## What You Need to Know - No action is required from end users at this stage. - Services will remain available during the refresh, with minimal impact expected. - Any changes affecting access or functionality will be communicated proactively. --- ## Expected Impact During the scheduled execution window, users may experience **occasional and minor service intermittencies**. However, **no full service outages are expected**. All necessary precautions will be taken to minimize disruption and ensure continued service availability throughout the activity. https://nttdata-eva.betteruptime.com/maintenance/720532 Mon, 08 Sep 2025 14:55:15 -0000 https://nttdata-eva.betteruptime.com/incident/720532#03d06d784424cc70e3f454dfa230fc398c6073148ef510ed366e5040c23fe44f Maintenance # What Are We Doing? As part of our ongoing commitment to service excellence and infrastructure reliability, we are initiating a **Technical Infrastructure Refreshment**. This activity is aligned with ITIL best practices and aims to ensure that our systems remain secure, scalable, and aligned with current performance standards. The refresh will involve upgrading and optimizing core infrastructure components, including compute, storage, and network resources. These changes are designed to enhance system resilience, improve operational efficiency, and support future business needs. --- ## Objectives - Ensure infrastructure compliance with current security and performance standards. - Improve system availability and scalability. - Minimize technical debt and reduce operational risks. - Deploy new features on the platform. --- ## What You Need to Know - No action is required from end users at this stage. - Services will remain available during the refresh, with minimal impact expected. - Any changes affecting access or functionality will be communicated proactively. --- ## Expected Impact During the scheduled execution window, users may experience **occasional and minor service intermittencies**. However, **no full service outages are expected**. All necessary precautions will be taken to minimize disruption and ensure continued service availability throughout the activity. https://nttdata-eva.betteruptime.com/maintenance/720526 Mon, 08 Sep 2025 14:53:52 -0000 https://nttdata-eva.betteruptime.com/incident/720526#fb057a9c063716818874f1053d5230c169e119d7d7e13fe3fa737d2c02c94750 Maintenance SCAI - Americas - Infraestructure Technical Refreshment (instance1: DEV/UAT) # What Are We Doing? As part of our ongoing commitment to service excellence and infrastructure reliability, we are initiating a **Technical Infrastructure Refreshment**. This activity is aligned with ITIL best practices and aims to ensure that our systems remain secure, scalable, and aligned with current performance standards. The refresh will involve upgrading and optimizing core infrastructure components, including compute, storage, and network resources. These changes are designed to enhance system resilience, improve operational efficiency, and support future business needs. --- ## Objectives - Ensure infrastructure compliance with current security and performance standards. - Improve system availability and scalability. - Minimize technical debt and reduce operational risks. - Deploy new features on the platform. --- ## What You Need to Know - No action is required from end users at this stage. - Services will remain available during the refresh, with minimal impact expected. - Any changes affecting access or functionality will be communicated proactively. --- ## Expected Impact During the scheduled execution window, users may experience **occasional and minor service intermittencies**. However, **no full service outages are expected**. All necessary precautions will be taken to minimize disruption and ensure continued service availability throughout the activity. https://nttdata-eva.betteruptime.com/incident/705949 Thu, 14 Aug 2025 08:59:47 -0000 https://nttdata-eva.betteruptime.com/incident/705949#59fb130db17cb6438d928c2f17cca106483fa90942e8fd7aea36da28a67f7aa2 Incident SCAI - Instance 2 - Americas - Broker recovered. https://nttdata-eva.betteruptime.com/incident/705949 Thu, 14 Aug 2025 08:57:49 -0000 https://nttdata-eva.betteruptime.com/incident/705949#c39960961684362ccf90d69af6c4d493755f2a189c25cbcc1f4cc8071ede5cba Incident SCAI - Instance 2 - Americas - Broker went down. https://nttdata-eva.betteruptime.com/incident/658200 Wed, 30 Jul 2025 20:37:07 -0000 https://nttdata-eva.betteruptime.com/incident/658200#af3f1337a258b5e69f3773f4804edcd559074aa3b1782d35db0d9739275516a7 Incident SCAI - Instance 1 - Europe - Broker recovered. https://nttdata-eva.betteruptime.com/incident/658200 Wed, 30 Jul 2025 20:22:43 -0000 https://nttdata-eva.betteruptime.com/incident/658200#becc279223d225f9a7eced574a6635db2ecfbe51eeba229dc09faf323d96e328 Incident SCAI - Instance 2 - Europe - Broker recovered. https://nttdata-eva.betteruptime.com/incident/658200 Wed, 30 Jul 2025 20:15:32 -0000 https://nttdata-eva.betteruptime.com/incident/658200#1585196d4f5f8390ba56106243a058606e1a8512b9fcd4522a75da62879cc1c3 Incident SCAI - Instance 2 - Europe - Broker went down. https://nttdata-eva.betteruptime.com/incident/658200 Wed, 30 Jul 2025 20:14:58 -0000 https://nttdata-eva.betteruptime.com/incident/658200#c7f9ebc3809befa49ab8b9efe82a5d5e4d7e9a2ddfcca6d9fe0540496444b6df Incident SCAI - Instance 1 - Europe - Broker went down. https://nttdata-eva.betteruptime.com/incident/658200 Wed, 30 Jul 2025 17:39:10 -0000 https://nttdata-eva.betteruptime.com/incident/658200#19bae2f0149fcf9ab187a5ebd0f08e0ff3fc04c2b5733737a3ccdb4aa7c6fdd5 Incident SCAI - Instance 2 - Americas - Broker recovered. https://nttdata-eva.betteruptime.com/incident/658200 Wed, 30 Jul 2025 17:38:47 -0000 https://nttdata-eva.betteruptime.com/incident/658200#5714a4a764fda5fd6f6ea21a437b9e18630e2a7b7633a57cf2de46bcbe7a4b1a Incident SCAI - Instance 1 - Americas - Broker recovered. https://nttdata-eva.betteruptime.com/incident/658200 Wed, 30 Jul 2025 17:38:06 -0000 https://nttdata-eva.betteruptime.com/incident/658200#688b1899c874513ec2988053782c756922708db4ff22cd34cb2fdd6ec379a5c2 Incident SCAI - Instance 2 - Americas - Broker went down. https://nttdata-eva.betteruptime.com/incident/658200 Wed, 30 Jul 2025 17:37:34 -0000 https://nttdata-eva.betteruptime.com/incident/658200#1309e1d1a8f82071f4c98486d892c7f572609d4465d96d343ec3eea388198a9a Incident SCAI - Instance 1 - Americas - Broker went down. https://nttdata-eva.betteruptime.com/incident/650053 Tue, 29 Jul 2025 16:31:06 -0000 https://nttdata-eva.betteruptime.com/incident/650053#39488bceda22da8e7d6fb998e2d48d4fd701800dd1f7376481c562f90888e3d7 Incident SCAI - Instance 2 - Europe - Broker recovered. https://nttdata-eva.betteruptime.com/incident/650053 Tue, 29 Jul 2025 16:30:23 -0000 https://nttdata-eva.betteruptime.com/incident/650053#3bd92d90a0e1a0e706ba74fc5cdb1f19bca81cfd489b7030e3bb79ca266d28a4 Incident SCAI - Instance 1 - Europe - Broker recovered. https://nttdata-eva.betteruptime.com/incident/650053 Tue, 29 Jul 2025 16:29:59 -0000 https://nttdata-eva.betteruptime.com/incident/650053#26c273f5c1dd697a860752fa32c8bb60d4c5735cfb077025b9481a53b43c65cf Incident SCAI - Instance 2 - Europe - Broker went down. https://nttdata-eva.betteruptime.com/incident/650053 Tue, 29 Jul 2025 16:29:17 -0000 https://nttdata-eva.betteruptime.com/incident/650053#3da70f576eb9960b1617612f8915c0f328a9cb11b9b67366e1b5ae7987207209 Incident SCAI - Instance 1 - Europe - Broker went down. https://nttdata-eva.betteruptime.com/incident/621362 Thu, 17 Jul 2025 11:16:02 -0000 https://nttdata-eva.betteruptime.com/incident/621362#c2928340c38e05813c9d3d8dc30c1b5a142d63e40a6c5f0a7f40fa8a0cc27737 Incident SCAI - Instance 1 - Americas - DM recovered. https://nttdata-eva.betteruptime.com/incident/621362 Thu, 17 Jul 2025 11:15:28 -0000 https://nttdata-eva.betteruptime.com/incident/621362#bd5f084c92f1f1ec03ec6f1aeeb0193fc80ddecd9725ee0733d72485156852e8 Incident SCAI - Instance 1 - Americas - Broker recovered. https://nttdata-eva.betteruptime.com/incident/621362 Thu, 17 Jul 2025 11:14:02 -0000 https://nttdata-eva.betteruptime.com/incident/621362#56b80df765732bc08c9a8733d373b5b2a3398662fedac68f7128c5e69fc3f4b5 Incident SCAI - Instance 1 - Americas - DM went down. https://nttdata-eva.betteruptime.com/incident/621362 Thu, 17 Jul 2025 11:13:35 -0000 https://nttdata-eva.betteruptime.com/incident/621362#75163ac12e490ebe77f8110f7a646e84346e697e83a4d378578ebff5f07ce262 Incident SCAI - Instance 1 - Americas - Broker went down. https://nttdata-eva.betteruptime.com/incident/620220 Wed, 16 Jul 2025 14:51:52 -0000 https://nttdata-eva.betteruptime.com/incident/620220#bc7cfd00238239a5db5e0d5fd8ba8686bd98b419fc520d2999fa8b864ea8e53a Incident SCAI - Instance 2 - Europe - Broker recovered. https://nttdata-eva.betteruptime.com/incident/620220 Wed, 16 Jul 2025 14:47:01 -0000 https://nttdata-eva.betteruptime.com/incident/620220#cab163e671cd0a4bbd382c46e8c1c8a4eb3e26a4f8ecc72fae55a3e1d833e17a Incident SCAI - Instance 2 - Europe - Broker went down. https://nttdata-eva.betteruptime.com/incident/620220 Wed, 16 Jul 2025 05:12:01 -0000 https://nttdata-eva.betteruptime.com/incident/620220#02ba09778f771e484b600229041844ec91836233e54d40c3150a817ecaed65a7 Incident SCAI - Instance 2 - Europe - Broker recovered. https://nttdata-eva.betteruptime.com/incident/620220 Tue, 15 Jul 2025 21:44:19 -0000 https://nttdata-eva.betteruptime.com/incident/620220#ed646cfe9c3de0c1869e168a0e71aec6c8b2d13d9680b8973bdfe9bdf3aa1474 Incident SCAI - Instance 1 - Europe - Broker recovered. https://nttdata-eva.betteruptime.com/incident/620220 Tue, 15 Jul 2025 21:43:30 -0000 https://nttdata-eva.betteruptime.com/incident/620220#20d0ad28e72d5b4b2a7020a2385582706d0ef2e211139a6cc1a587fcef54d2c9 Incident SCAI - Instance 1 - Europe - Broker went down. https://nttdata-eva.betteruptime.com/incident/620220 Tue, 15 Jul 2025 17:57:39 -0000 https://nttdata-eva.betteruptime.com/incident/620220#98a8cd5dfd5d8066c75e765572be5d80d1a9193bc47e32ea90784976b5a68349 Incident SCAI - Instance 2 - Europe - Broker went down. https://nttdata-eva.betteruptime.com/incident/616873 Wed, 09 Jul 2025 18:01:42 -0000 https://nttdata-eva.betteruptime.com/incident/616873#a063013475e281505014cf9dda9e340aee43daa39cc2a83519b1a0a11eca09d3 Incident SCAI - Instance 2 - Europe - Broker recovered. https://nttdata-eva.betteruptime.com/incident/616873 Wed, 09 Jul 2025 18:01:08 -0000 https://nttdata-eva.betteruptime.com/incident/616873#173d25606489ba7f8911ff19d940e75786da05e8d6cd3462c7830cf3e8104b39 Incident SCAI - Instance 1 - Europe - Broker recovered. https://nttdata-eva.betteruptime.com/incident/616873 Wed, 09 Jul 2025 16:17:50 -0000 https://nttdata-eva.betteruptime.com/incident/616873#391e4715522c4fbde1145ba1d36e60cd968845e8c7453a3bf1675551b3f98dc7 Incident SCAI - Instance 1 - Europe - Broker went down. https://nttdata-eva.betteruptime.com/incident/616873 Wed, 09 Jul 2025 16:15:22 -0000 https://nttdata-eva.betteruptime.com/incident/616873#d4c643d6aa5d1f5d81a0ece58290be6b2b7e69397bf8bd575c8ae73159639b67 Incident SCAI - Instance 2 - Europe - Broker went down. https://nttdata-eva.betteruptime.com/maintenance/616158 Tue, 08 Jul 2025 13:13:38 -0000 https://nttdata-eva.betteruptime.com/incident/616158#36d7bea0d8870db238561f7e60516e78651b1133357df37be196841deea74b8b Maintenance # What Are We Doing? As part of our ongoing commitment to service excellence and infrastructure reliability, we are initiating a **Technical Infrastructure Refreshment**. This activity is aligned with ITIL best practices and aims to ensure that our systems remain secure, scalable, and aligned with current performance standards. The refresh will involve upgrading and optimizing core infrastructure components, including compute, storage, and network resources. These changes are designed to enhance system resilience, improve operational efficiency, and support future business needs. --- ## Objectives - Ensure infrastructure compliance with current security and performance standards. - Improve system availability and scalability. - Minimize technical debt and reduce operational risks. --- ## What You Need to Know - No action is required from end users at this stage. - Services will remain available during the refresh, with minimal impact expected. - Any changes affecting access or functionality will be communicated proactively. --- ## Expected Impact During the scheduled execution window, users may experience **occasional and minor service intermittencies**. However, **no full service outages are expected**. All necessary precautions will be taken to minimize disruption and ensure continued service availability throughout the activity. https://nttdata-eva.betteruptime.com/maintenance/616155 Tue, 08 Jul 2025 13:08:41 -0000 https://nttdata-eva.betteruptime.com/incident/616155#f08ea539b8e2ca109e86bff7fe948e1906ef3384af2e9d143528d980a011472d Maintenance # What Are We Doing? As part of our ongoing commitment to service excellence and infrastructure reliability, we are initiating a **Technical Infrastructure Refreshment**. This activity is aligned with ITIL best practices and aims to ensure that our systems remain secure, scalable, and aligned with current performance standards. The refresh will involve upgrading and optimizing core infrastructure components, including compute, storage, and network resources. These changes are designed to enhance system resilience, improve operational efficiency, and support future business needs. --- ## Objectives - Ensure infrastructure compliance with current security and performance standards. - Improve system availability and scalability. - Minimize technical debt and reduce operational risks. --- ## What You Need to Know - No action is required from end users at this stage. - Services will remain available during the refresh, with minimal impact expected. - Any changes affecting access or functionality will be communicated proactively. --- ## Expected Impact During the scheduled execution window, users may experience **occasional and minor service intermittencies**. However, **no full service outages are expected**. All necessary precautions will be taken to minimize disruption and ensure continued service availability throughout the activity. https://nttdata-eva.betteruptime.com/maintenance/606347 Thu, 19 Jun 2025 16:38:00 -0000 https://nttdata-eva.betteruptime.com/incident/606347#9171733f6f5fe0fea84ec80ac325fd30e013a6f0fd4f2e7b006ff89a394b810c Maintenance Upgrade to version 4.7.1 for instance 2 and the admin-server (cockpit). https://nttdata-eva.betteruptime.com/maintenance/606351 Mon, 16 Jun 2025 16:00:00 -0000 https://nttdata-eva.betteruptime.com/incident/606351#fd22bca9f49d219d403ddb0a3a66cf8ecdb6c262704dde1155b12d86e5418fd1 Maintenance Uptime versión 4.7.1 Europe for instance 1 https://nttdata-eva.betteruptime.com/incident/599611 Wed, 11 Jun 2025 13:17:16 -0000 https://nttdata-eva.betteruptime.com/incident/599611#6700d270a9f0184cb8c0a000de6ab1376d85a815457fc288f440b294415fdd50 Incident SCAI - Instance 1 - Europe - Broker recovered. https://nttdata-eva.betteruptime.com/incident/599611 Mon, 09 Jun 2025 17:08:33 -0000 https://nttdata-eva.betteruptime.com/incident/599611#6d737bebb2075e35f2b685bd8148f1f8f97dfb2e5dd48c0e8b3d45a69dbb5497 Incident SCAI - Instance 1 - Europe - Broker went down. https://nttdata-eva.betteruptime.com/incident/598535 Sat, 07 Jun 2025 06:43:23 -0000 https://nttdata-eva.betteruptime.com/incident/598535#8787dd8712a5fff4af7baec793e98ccc0e8b3dd4ffcc8bb59ad925051de015af Incident SCAI - Instance 2 - Americas - DM recovered. https://nttdata-eva.betteruptime.com/incident/598535 Sat, 07 Jun 2025 06:42:23 -0000 https://nttdata-eva.betteruptime.com/incident/598535#28746a6a7fd99fdd2b6647d7e2e5243e056b316455f98cb29e899af75e968579 Incident SCAI - Instance 2 - Americas - Broker and SCAI - Instance 1 - Americas - DM recovered. https://nttdata-eva.betteruptime.com/incident/598535 Sat, 07 Jun 2025 06:41:55 -0000 https://nttdata-eva.betteruptime.com/incident/598535#31d7fad265b1a14886dbd030980291b4e469a11a006b77829136ec1ea5805ca3 Incident SCAI - Instance 1 - Americas - Broker recovered. https://nttdata-eva.betteruptime.com/incident/598535 Sat, 07 Jun 2025 06:41:19 -0000 https://nttdata-eva.betteruptime.com/incident/598535#d5821f40512acffed184518ab1b64948273d949087f691ae853afc32b3dd73c0 Incident SCAI - Instance 2 - Americas - DM went down. https://nttdata-eva.betteruptime.com/incident/598535 Sat, 07 Jun 2025 06:40:15 -0000 https://nttdata-eva.betteruptime.com/incident/598535#41fc555e10091f024b9e002cabfe9f077c9345b158eb3b7a8d730b7e51895c4d Incident SCAI - Instance 1 - Americas - Broker, SCAI - Instance 2 - Americas - Broker, and SCAI - Instance 1 - Americas - DM went down. https://nttdata-eva.betteruptime.com/maintenance/388680 Mon, 24 Jun 2024 13:37:27 -0000 https://nttdata-eva.betteruptime.com/incident/388680#7cf391fbd2d90a4306c4f93d67f7dd5f7c5bca24cc50acb2a49ccb24a08b26a6 Maintenance Europe service maintenance. Deployment of new version and functionalities and security patches. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. https://nttdata-eva.betteruptime.com/maintenance/379354 Tue, 04 Jun 2024 14:37:21 -0000 https://nttdata-eva.betteruptime.com/incident/379354#9fd9413dbf33bae8263231ad3e9ac26bb2b24a145d7932952996395776b800d9 Maintenance Maintenance and security Updates in eva NLP for Americas Region. During the maintenance window, training service will not be available. https://nttdata-eva.betteruptime.com/maintenance/379353 Tue, 04 Jun 2024 14:35:56 -0000 https://nttdata-eva.betteruptime.com/incident/379353#c29cfdd5d8a40852cc61d2c17e13cec734550a0ead56cf1458e2bbb491350b29 Maintenance Maintenance and security Updates in eva NLP for Europe Region. During the maintenance window, training service will not be available. https://nttdata-eva.betteruptime.com/maintenance/329393 Tue, 20 Feb 2024 08:54:07 -0000 https://nttdata-eva.betteruptime.com/incident/329393#baf6b2c6a23662cef87ecdb0927c7f5c0b368e801c88892dd9c812ec7446ac43 Maintenance Europe service maintenance. Deployment of new version and functionalities and security patches. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. https://nttdata-eva.betteruptime.com/maintenance/329392 Tue, 20 Feb 2024 08:52:17 -0000 https://nttdata-eva.betteruptime.com/incident/329392#e4a14b4863a7adb53380fdc146340ab87e17a9f44a34a170a29013552b41820a Maintenance Americas service maintenance. Deployment of new version and functionalities and security patches. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. https://nttdata-eva.betteruptime.com/maintenance/309937 Mon, 08 Jan 2024 14:40:32 -0000 https://nttdata-eva.betteruptime.com/incident/309937#7d1fdf1f1ed49b005236213394f331d1b0fc290efdd5007f5ee5382238fb5ab7 Maintenance Americas service maintenance. Infrastructure versions refreshment and update security patches. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. https://nttdata-eva.betteruptime.com/maintenance/292818 Mon, 27 Nov 2023 15:09:54 -0000 https://nttdata-eva.betteruptime.com/incident/292818#57f9880e6f706870cbd4a6093ef8091c29387b70d868c3ad57d0725a0b5677c2 Maintenance Europe service maintenance. Infrastructure versions refreshment and update security patches. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. Maintencenance Execution Order : -Instance 2 - Expected 2 hours -Admin - Expected 3 hours https://nttdata-eva.betteruptime.com/maintenance/292817 Mon, 27 Nov 2023 15:08:37 -0000 https://nttdata-eva.betteruptime.com/incident/292817#5ce9d1360262a134b11beee75af1b72817183ebb66cc3138a45b62d410f41d9e Maintenance Europe service maintenance. Infrastructure versions refreshment and update security patches. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. Maintencenance Execution Order : -Instance 3 - Expected 2 hours -Instance 1 - Expected 2 hours https://nttdata-eva.betteruptime.com/maintenance/279700 Mon, 30 Oct 2023 13:28:33 -0000 https://nttdata-eva.betteruptime.com/incident/279700#1f043cc7578a04763f80ac04304f059df4804a52220deb893ce96c35efa43e43 Maintenance Europe service maintenance. Infrastructure versions refreshment and update security patches. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. Maintencenance Execution Order : -Instance 3 - Expected 2 hours -Instance 1 - Expected 2 hours -Instance 2 - Expected 2 hours -Admin - Expected 3 hours https://nttdata-eva.betteruptime.com/maintenance/279699 Mon, 30 Oct 2023 13:27:52 -0000 https://nttdata-eva.betteruptime.com/incident/279699#1aac3e7fc3c5c727ea35fd07dfc5481a9a7e10a684a695815c55a2f1a5babc4e Maintenance Europe service maintenance. Infrastructure versions refreshment and update security patches. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. Maintencenance Execution Order : -Instance 3 - Expected 2 hours -Instance 1 - Expected 2 hours -Instance 2 - Expected 2 hours -Admin - Expected 3 hours https://nttdata-eva.betteruptime.com/incident/255001 Mon, 04 Sep 2023 23:30:00 -0000 https://nttdata-eva.betteruptime.com/incident/255001#950f021276e55bad78cb99aac6804e13d811133fedfffafb9cfbfa13c724a39e Incident Due to scheduled maintenance there was some inestabilities in the Development and QA environments in Americas Instance 1. There was the need to reboot and redeploy to be able to correct and solve problems with incorrect behaviour of the Health check services. https://nttdata-eva.betteruptime.com/maintenance/233940 Mon, 17 Jul 2023 14:24:52 -0000 https://nttdata-eva.betteruptime.com/incident/233940#3343de2acc9640b20e79084a46ae23586b4474f7ff695ebc03c1dc697745ef11 Maintenance Europe service maintenance. Infrastructure versions refreshment and update security patches. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. Maintencenance Execution Order : -Instance 3 - Expected 2 hours -Instance 1 - Expected 2 hours -Instance 2 - Expected 2 hours -Admin - Expected 3 hours https://nttdata-eva.betteruptime.com/maintenance/233939 Mon, 17 Jul 2023 14:24:02 -0000 https://nttdata-eva.betteruptime.com/incident/233939#db510f057fd747208de3b8b8363aa830e87bd097ed6d1247ac7a7770098f7d74 Maintenance Americas service maintenance. Infrastructure versions refreshment and update security patches. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. Maintencenance Execution Order : -Instance 1 - Expected 2 hours -Instance 2 - Expected 2 hours -Admin - Expected 3 hours https://nttdata-eva.betteruptime.com/maintenance/233872 Mon, 17 Jul 2023 11:25:06 -0000 https://nttdata-eva.betteruptime.com/incident/233872#5cf58de32cb3e14602cfa31a7f6a3bc4902b99c7759c4e268335022e0e9aa68c Maintenance Europe service maintenance. Deployment of new LLM capabilities (GENAI cell) and new Integration Capabilities RestConnector Cell. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. Maintencenance Execution Order : -Instance 3 - Expected 2 hours -Instance 1 - Expected 2 hours -Instance 2 - Expected 2 hours -Admin - Expected 3 hours https://nttdata-eva.betteruptime.com/maintenance/233870 Mon, 17 Jul 2023 11:24:03 -0000 https://nttdata-eva.betteruptime.com/incident/233870#dbdba9c1b9a626ba545adacdb364767ad73e8bbb8788427ae2062ca38ebd62bd Maintenance Americas service maintenance. Deployment of last version upgrades. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. Maintencenance Execution Order : -Instance 1 - Expected 2 hours -Instance 2 - Expected 2 hours -Admin - Expected 3 hours https://nttdata-eva.betteruptime.com/maintenance/225323 Tue, 27 Jun 2023 11:46:51 -0000 https://nttdata-eva.betteruptime.com/incident/225323#0c17ac6362c08b59d784a1b77ea2e90930d5e4a76ef5cce065b3c35759e5a493 Maintenance Europe SSL certificates renewal https://nttdata-eva.betteruptime.com/maintenance/225322 Tue, 27 Jun 2023 11:46:05 -0000 https://nttdata-eva.betteruptime.com/incident/225322#3f04ef98a29a95ca7c1d04a0a10db30ba954ce46b3ba2463c65cd03b55f3ff46 Maintenance Americas SSL certificates renewal https://nttdata-eva.betteruptime.com/maintenance/225320 Tue, 27 Jun 2023 11:43:52 -0000 https://nttdata-eva.betteruptime.com/incident/225320#569d9763ed0fe5e2b31c0474ff4da58f581230fe6ec25b28c921acf38cb16925 Maintenance Europep service maintenance. Deployment of improvements on the HA configuration and deployment of minor improvements on eva logs formats. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. Maintencenance Execution Order : -Instance 3 - Expected 2 hours -Instance 1 - Expected 2 hours -Instance 2 - Expected 2 hours -Admin - Expected 3 hours https://nttdata-eva.betteruptime.com/maintenance/225318 Tue, 27 Jun 2023 11:38:22 -0000 https://nttdata-eva.betteruptime.com/incident/225318#faab7ddae5cf3b661cdb5beb454337ed425bf954e0d45dc71cbf4ca3f2c7eab0 Maintenance Americas service maintenance. Deployment of improvements on the HA configuration and deployment of minor improvements on eva logs formats. There is no expected loose of service. Some punctual error may ocurr mainly in cockpit flow design capabilities during the maintenance. Maintencenance Execution Order : -Instance 1 - Expected 3 hours -Instance 2 - Expected 2 hours -Admin - Expected 3 hours https://nttdata-eva.betteruptime.com/maintenance/217134 Wed, 07 Jun 2023 08:17:24 -0000 https://nttdata-eva.betteruptime.com/incident/217134#f2c3db6374ab5532019073bd46a621a98a50c629cf2a97bd4fdad4b45a6df17e Maintenance Scheduled maintenance, small inestability windows may occur https://nttdata-eva.betteruptime.com/maintenance/217131 Wed, 07 Jun 2023 08:14:40 -0000 https://nttdata-eva.betteruptime.com/incident/217131#999b6d8ae2b8ca9b244db776e0f6c513d23b99b611d425e2e0e06463bb92ca24 Maintenance Scheduled maintenance, small inestability windows may occur https://nttdata-eva.betteruptime.com/maintenance/183396 Thu, 09 Mar 2023 18:00:00 -0000 https://nttdata-eva.betteruptime.com/incident/183396#b5355c45887b66d840a88f430429e8b7e475017acb0b40378685e2ed85e49663 Maintenance We are rolling out improvements for eva! More information on eva.bot https://nttdata-eva.betteruptime.com/maintenance/165359 Tue, 17 Jan 2023 16:22:47 -0000 https://nttdata-eva.betteruptime.com/incident/165359#77d818824e11be6cca1173aacb8b78dafe70f4abbe416b4a24d18cac927a5c20 Maintenance We are going to deploy a new version and refresh the of some components of the architecture.